Refund Policy

Scope

This policy covers paid subscriptions and credit packs for Privro AI when those products are available. Free local tools that you use without payment do not involve refunds.

Checkout and billing run through Polar, which acts as the merchant of record. Your card statement may show Polar as the seller.

Subscriptions

• First subscription charge: you can request a full refund within 7 days of purchase if paid features are not working for you.
• Renewals: cancel anytime in the Polar Customer Portal to stop future billing. We do not refund mid-cycle renewals except for billing errors, where Indian law requires a refund, or where Polar refunds an order to prevent a chargeback.
• Refunding a subscription order returns money for that order. It does not cancel the subscription by itself. Cancel in the Polar portal (or ask us to cancel) if you want access and renewals to stop.

Credits

• Unused purchased credits: refundable within 7 days of purchase if you have not spent them.
• Consumed credits: not refundable.

How to request a refund

Email aiprivro@gmail.com with your account email, Polar order or receipt id, and a short note on what went wrong. We process approved refunds through Polar’s dashboard or API. Bank timing depends on your payment method.

Polar’s role

Polar may issue full or partial refunds within 60 days of a purchase when it needs to reduce chargeback risk. That can happen even when our own 7-day window has passed. Polar’s payment processing fees are not returned to us after a refund; that does not reduce the amount you receive for an approved customer refund under Polar’s rules.

Contact

Billing or refund help: aiprivro@gmail.com. Or use Contact. Related reading: Terms.